What should I do if I think that my claim is not being handled properly?
Begin by discussing the claim with your supervisor. If you still have questions, contact the claims adjuster for your insurer. If you continue to feel your concerns are not being addressed, contact the DIR/WCS for assistance. In addition, state law requires all insurers to provide appeal rights to the Department of Administration, Hearings Division, which was established to resolve disputes in claims. If you disagree with a claim determination, you may appeal the decision to the Hearing Officer within 70 days from the date of the insurer’s determination or to the Appeals Officer within 30 days of an MCO’s determination. If you still have questions, you may contact the Nevada Attorney for Injured Workers (NAIW) to help you understand the procedure.
Questions? Contact the Workers' Compensation Section: the Henderson office, (702) 486-9080; or the Carson City office, (775) 684-7270; or e-mail WCSHelp@business.nv.gov.